Offer description

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services

• Use promotional techniques and prepare promotional materials to sell itinerary tour packages

• Track and notify travellers of payment received and balance due

• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.

• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)

• Manage tour schedule in booking system including quotes, bookings, cancellations, additions, etc.

• Create and update electronic records of clients

• Manage relationships with various community and marketing partners, remaining highly accessible to stakeholders.

• Complete client-requested errands, within reason.

• Deal with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently

• Deliver exceptional customer service: take customer calls, respond to online reviews and client emails, and facilitate refunds/cancellations or payment issues, and general customer support.

• Position may require some social media and website management: reply to reviews and make occasional posts.

• Conduct post-tour evaluations, analyse and report on response.

• Attend conferences/tourism events to maintain familiarity with tourism trends

• Any other duties and responsibilities as assigned by management from time to time

Requirements

• Minimum education level: Vocational
• 3 years of experience
• Language(s): English ,Swahili
• Knowledge: Cost analysis, Decision making, Communication and persuasion, Business development, Product development, Sales Management, Innovation, Research, Strategic Marketing, Negotiation, Networking, Goal-oriented, Planning, Promotion
• Driver's license: Car
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Gemfinders Safaris

Gemfinders Safaris is a Travel Management Company based in Nairobi Kenya.
We plan and execute amazing tours to key destinations within the country with a particular focus on private group tours.
Our tours are targeted at both residents and non-residents. We work with carefully selected service providers to guarantee peace of mind which is key for our travelers.
To maintain an outstanding brand image, we also make deliberate effort in recruitment of our staff to ensure we only brin...

Gemfinders Safaris is a Travel Management Company based in Nairobi Kenya.
We plan and execute amazing tours to key destinations within the country with a particular focus on private group tours.
Our tours are targeted at both residents and non-residents. We work with carefully selected service providers to guarantee peace of mind which is key for our travelers.
To maintain an outstanding brand image, we also make deliberate effort in recruitment of our staff to ensure we only bring on board candidates who embody our values.