Offer description

1. Overall responsibility of the Guest Experience - From ensuring

the camp is ready for guests, including the rooms, grounds and

vehicles. 2. Clients - Guest journey in rooms to include Welcome

cards, toiletries, details in room etc, meet & greet, tour & briefing,

indemnities and check in; activities on site. Company CRM to be

updated on client departure to brief colleagues at other properties

3. HR and Staff Relations – defining of roles and responsibilities

within the management team; working with Heads of Department.

Manpower planning, staff relations, staff committees, staff welfare;

salary structures, training and development; reviews, tipping,

uniforms etc. Legal aspects of HR and staff. 4. Cuisine and

Kitchen – menus, preparation, menu planning, ordering of dry

goods and perishables and presentation in keeping with company

standards. Ongoing training of waiting, bar staff and duty

managers on table laying, use of different glasses, cutlery,

crockery. 5. Financial -management of budgets; understanding of

monthly income statements, fixed, variable costs, assets, stock

and inventories. 6. Responsible for ensuring that all necessary

licenses and registrations are in order. 7. Environmental

management – understanding and embracing our commitment to

Go Green. Recycling, waste water management and no single

use plastic. 8. Working with community partners 9. Security –

team of security staff 10. Office Administration – handling of all

communications and responsible for licensing requirements, health

& safety, insurance, petty cash, accounts with supplier and review

of suppliers. 11. Maintenance – ongoing house

maintenance, upkeep of grounds; review of water and electricity

use; vehicles and equipment planning, inventories.

Requirements

• Minimum education level: Bachelor´s Degree
• 15 years of experience
• Language(s): English
• Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Windows, Team building, Creativity, Management, Cost management, Time Management, Human Resources, Problem Solving
• Availability to travel: Yes
• Availability of change of residence: Yes

More than 30 days ago

About The Safari Collection

The Safari Collection is a portfolio of four hotels and lodges in Kenya. Giraffe Manor in Nairobi, Solio Lodge near Nyeri, Sasaab in Westgate, Samburu district and Sala's Camp in the Masai Mara. They are high end properties focusing on the importance of attention to detail, quality service and providing an exceptional experience to the client.