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Front Office/Receptionist

Nairobi, Nairobi Area 9 January

Pelings Kenya Limited

  • Description

    ob Responsibilities

    * Greet, register, and assign rooms to guests
    * Assist in bookings and reservations
    * Operate the switchboard
    * Attend to all routes of room bookings, such as online, phone, and in person.
    * Maintain orderliness and cleanliness at the front area
    * Answer telephonic and in-person queries related to the hotel services and resolved any issues
    * Process guests’ check ins and outs
    * Prepare and complete room and restaurant bills
    * Assist guests’ in storing valuables in secure deposit box
    * Liaise with other departments of hotel
    * Handle payments through cash, cheques and credit cards

    Qualifications

    * A diploma in Business Management
    * Must have previous experience in the hospitality industry, preferably as a receptionist
    * Excellent Communication skills
    * Good Customer service skills
    * Good interpersonal skills.
    * Must be orderly.
    * Ability to multi-task.
    * Good crisis management skills
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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