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Fraud Detection Manager

Nairobi, Nairobi Area 26 March


  • Description

  • Managing day-to-day operations and responsibilities of fraud prevention teams.
    Lead, develop and motivate fraud prevention team to meet department goals.
    Collaborate with the risk team to identify changes to the scoring system in terms of data improvements, threshold changes and suggested improvements to the functioning of fraud alerts.
    Design and implement fraud prevention tools, procedures, policies and processes for minimizing transactional fraud.
    Ensure compliance with all laid down policies and procedures for work operations.
    Work in tandem with customer service department on streamlined processes to ensure customer service levels are maintained through the fraud verification process.
    Observe transactions to identify fraudulent activity such as identity theft and similar other risks as well as identify fraudulent transactions and cancel them from further processing.
    Manage investigations of successful and unsuccessful fraud attempts, with follow-through actions.
    Preparing and presenting the departmental budget and resource requirements.
    Develop and implement action plans and recommendations from management.
    Submitting the weekly, monthly and adhoc Fraud reports.
    Oversee the hiring and training of fraud team members to ensure an effective department.
    Continuously utilize BI tools and reports to mine and analyse sets of data to obtain results which reveal any fraud patterns and trends.
    Continually enhance knowledge of digital fraud trends with peers and through seminars and training.
    Train and educate merchants on the fraud process
    Present the department in the various forums and meetings.
    Any other responsibility as assigned.
  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 6
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Fraud Detection Manager

  • Recruiter


  • Location

    Nairobi, Nairobi Area

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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