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ERP Software Support/Implementation Engineer

Nairobi, Nairobi Area 25 October

Endeavour Africa Ltd

  • Description

    Experience :
    3 + Years Of Implementations Experience (Preferably Accounting/ERP Software).
    Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects.
    Functional Area: Accounts, Inventory, Procurement, MIS Reports
    TECHNICAL SKILLS:
    • Proficiency in SQL and Databases, Reporting tools (Preferably Crystal) is needed.
    • Knowledge on Desktop Client / Server Applications
    • Knowledge on Accounting Software Implementation
    • Should be able to Configure Various Chart Of Account, Reports & Business Processes…
    Key Skills
    • Previous full life-cycle implementation experience with Accounting/ERP Implementation
    • Background as a Software Support Consultant & Implementation Engineer or Business Analyst
    • Must possess strong cross team/group/org collaboration skills.
    • Excellent organizational, analytical, and problem solving skills
    • Excellent communication and presentation skills
    • Willingness to travel Local/Abroad
    • Flexible to work in shifts

    Responsibilities
    • Installation, Configuration & Troubleshooting Of Software Components Remotely/On site
    • Assess/evaluate client requirements against scope of project, manage project plan and schedule.
    Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
    • Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
    • Take calls from Global customers and initiate the right response to them, positively and professionally
    • Deal with a wide range of products
    • Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
    • Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.
    • Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support Calls communications documents, follow-up memos, etc.
    • Ability to manage multiple clients and projects/tasks simultaneously.
    • Collaborate with several teams (e.g. software development, testing,engineering,sales) to achieve our common goal of solving our customer problems and enhancing our products
    • Share your knowledge with other people in writing technical documents and enlarge the knowledge database
  • Number of vacancies: 2
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Swahili ,English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Ad summary

  • ERP Software Support/Implementation Engineer

  • Recruiter

    Endeavour Africa Ltd

  • Location

    Nairobi, Nairobi Area

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Apply now

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