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Customer Service Advisors

Nairobi, Nairobi Area 9 January

Pelings Kenya Limited

  • Description

    ob Responsibilities

    Receive visitors and guide them through the organization
    Travel with the clients at all times
    Keeps abreast of client’s needs in terms of travel documentation, type of clothing required etc
    Keep customers satisfied and informed about the products or services offered
    Assist in loading and offloading of client’s luggage
    Attend to all the client’s travel needs and be the liaison between the client and other service providers e.g hotel, airline etc.
    Answer customer questions and provide accurate information for all inquiries
    Research, respond and resolve customer issues in a timely & efficient manner.
    Deal with customer’s complaints
    Escalate incidents and problems to the respective teams
    Maintain customer records efficiently and organize the customer database for future reference.
    Participate in the organization of events at the organization
    Assist with administration activities.

    Qualifications

    Diploma or Certificate in Business Management
    Willing to go an extra mile to serve the customer
    Excellent problem solving skills.
    Excellent Communication skills, both oral and written
    Must be Presentable and have an outgoing personality
    Administrative writing and reporting skills
    Ability to Proactively anticipate the client’s needs
    Ability to multi-task and get things done to completion
    A Team player with a positive attitude and good interpersonal and communication skills
    Ambitious, hard working and creative, willing to see himself/herself first as the Client’s Assistant
    Results oriented
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Ad summary

  • Customer Service Advisors

  • Recruiter

    Pelings Kenya Limited

  • Location

    Nairobi, Nairobi Area

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Apply now

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