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Front Office Manager

Nairobi, Nairobi Area 8 May


  • Description

  • We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
    As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
    Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

    Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
    Train, supervise and support office staff, including receptionists, security guards and call center agents
    Schedule shifts
    Ensure timely and accurate customer service
    Handle complaints and specific customers requests
    Troubleshoot emergencies
    Monitor stock and order office supplies
    Ensure proper mail distribution
    Prepare and monitor office budget
    Keep updated records of office expenses and costs
    Ensure company’s policies and security requirements are met

    Proven work experience as a Front desk manager or Reception manager
    Hands on experience with office machines (e.g. fax machines and printers)
    Thorough knowledge of customer service, office management and basic bookkeeping procedures
    Proficiency in English (oral and written)
    Solid knowledge of MS Office, particularly Excel and Word
    Excellent communication and people skills
    Good organizational and multitasking abilities
    Problem-solving skills
    High School diploma; additional certification is a plus
  • Number of vacancies: 1
  • Requirements

  • Minumun level of education: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: No

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