RESUME

Personal Information:

Names: Christine Wawira Ndwiga

Address: P.O Box 8134 -00100 Nairobi

Cell Phone No: 0722-888-505

E-mail: wndwiga@gmail.com

Age: 24 years

Marital Status: Single

Nationality: Kenyan

 

Career Objective:

To secure a rewarding assignment as an Information Technology Manager through skillful management in the fields of Server Administration, System Analysis, Network Analysis Design and Management of Information Systems and by motivating and supporting teamwork to achieve higher standards of performance.

 

AVAILABILITY: 3 months Notice, willing to relocate

 

EDUCATION

September 2006-November 2006: Cisco Networks

Qualification: CCNA-Cisco Advanced Network Administration

January 2004 – December 2006: Jomo Kenyatta University-JKUAT

Qualification: Bachelor of Science Degree in Information Technology

January 2003 – December 2003: Institute of Management of Information Systems - IMIS Qualification: Diploma Management of Information Systems

Jan 2001 – November 2002: St. Lucie Kiriri girls Secondary School

Qualification: O Level Kenya Certificate of Secondary Education (KCSE) B-plain

 

WORK EXPERIENCE

Feb 2008 to Date: Overdrive Consultants- Simba Net Coast Ltd.

IT Service Desk / Technical Co-ordinator

• Work with departments (sales, accounts, support) to ensure jobs are carried out in time, paid up in time, customer remains satisfied;

• Assigning duties to Technical Engineers as per RID, analyzing response time, client comments, and overall job performance.

• Visit customers to receive feedback. Bring back information and use it positively to address the various teams;

• Conduct customer surveys;

• Guide, “gel”, and steer hardware sales, internet sales, service sales, support, accounts to improve efficiency, introduce modern ways of working, target youth market and improve numbers overall;

• Support customers directly and resolve minor issues over the phone and with skill set developed from experience;

• Embed and brainwash professionalism within teams by constantly availing positive criticism, holding in-house meetings;

• Embed “Customer is always right”

• Embed “The Customer pays the salary”

• General IT Support

• Working closely with the accounts department in generating invoices, Sales order Processing, reports for monthly sales and stock level analysis for procurement purposes.

• Keeping track of credit limit accounts, LPO limits, for clients who have exceeded the same.

• Network Audit and overall system efficiency improvement

 

June 2007 to December 2007: Bunson Travel Service Ltd.

IT Administrator – IT Department Head

• General IT department Administration.

• User Support desk- Supervisor

• Technical support, hardware, software and LAN support including network installation, configuration, expansion and troubleshooting. VPN configuration and support.

• Maintaining the company’s highly dynamic web portal, intranet and data centre systems.

• Enterprise Customer Relationship software (Client Magic) configuration and Management.

• Developing, maintaining and supporting e-business applications, infrastructures, implementation policies and procedures.

• Windows Server administration and support including software and data backup, maintenance of security access policies.

• SQL Server 2005 (In Travcom Application) Database Administration and ensuring data protection and security policies are maintained and implemented.

• Technical support for the Global Central Reservation Systems Galileo and Amadeus used by the Travel department and Travel Consultants.

• Managing graphic design projects, design and layout a wide variety of print publications and corporate collateral material including brochures, posters and marketing material for web content, publication and print.

• Providing leadership in strategic information technology planning, management and implementation and developing reports for top level management advisory.

 

January 2007 to June 2007: Kenya Ports Authority, Mombasa Kenya

User Support Officer - Helpdesk

• Receiving user complaints via telephone or email

• Logging in complaints into Helpdesk Track-it system

• Allocating the problem to a technician and logging in this information in the system

• Recording in the System the deadline to attend to the problem, the time the problem was executed and the response time is calculated by Track-it to evaluate the performance of the staff

• System and network Monitoring, general mail support and troubleshooting.

• Microsoft SharePoint Installation, configuration and server Upgrades

• SAP/R3 configuration and troubleshooting

• Supervising other interns

June 2005 - April 2006: Parklands Intertel Centre Nairobi

Cyber Manager and Computer Technician

Managing an Internet providing service café, International calls, monitoring the Network, setting up the LAN, Terminating network cables, Hardware and Software Maintenance, Obtaining the necessary antivirus software, installing and implementing Security measures and maintaining them, Teaching interested users on Basic Computer usage.

 

April 2005 – May 2005: Lafarge Ecosystems-Bamburi Cement Mombasa

Systems Support Technician- Intern

Basic System maintenance, user support, Server Monitoring, Backup executions, Boardroom Projector maintenance and configuration, LAN setup and configurations in the different company grounds like Haller Park.

 

January 2005 – April 2005: Kenya Ports Authority, Mombasa Kenya

User Support Officer - Intern

User support, Helpdesk attendant, Basic Computer Troubleshooting, network Monitoring, LAN configuration, SAP/R3 configuration and Troubleshooting, Supervising other interns, Organizing Computer related company events

 

TECHNICAL EXPERIENCE

 

• Languages: C, C++, JAVA script, VB 6.0, UNIX shell scripts, web-based applications like HTML, XML, Macro flash, My SQL

• Platforms: Windows XP/98/95,2000, NT, Linux (Basic operations), wins server 2000/2003. Red Hat Linux Fedora Mail Server Administration

• Concepts: networking (LANs, WANs), operating systems, System administration, Technical work like computer repairs and Network physical design, Internet use, use of Basic Computer applications

 

RESEARCH SKILLS

Basic Knowledge of SPSSX and SAS statistical programs.

 

Project Management Experience:

1.       Second year Computer systems project as Part of the BSc IT Curriculum.

Project Name: "Automated Inventory System"

Description: The automation of a small to medium scale business operations from sales, stock keeping, accounts, and employee sales monitoring. It was built on a windows platform using Visual basic 6.0 and Ms Access database. Provides security and authentication features.

 

2.       Final year project as part of curriculum extending over 2 semesters.

Project Name: "Research paper: The impact of Enterprise Resource Planning in a Cross- Cultural business Environment”

Description: This was a case study of UNDP Nairobi. The paper sought to study the importance of ERP, its benefits, and limitations, with concentration on its hands-on users, and their opinion on the general impact of the integrated system in the operations of the company, consisting of people from diverse cultures.

 

OTHER SKILLS

Pragmatic problem solving skills, Personal and professional ethics, Good interpersonal skills, Goal driven and result oriented, well developed communication skills, Quick learner, motivation, organization and leadership