KenCall is aggressively hiring energetic individuals as inbound associates. Your customer service skills will address product inquires. Your communication skills will provide quality customer service. And, you'll enjoy rewarding incentives. You will need to be highly motivated with a 'can do' attitude, have attention to detail and most of all a passion for customer satisfaction. In our call centre, you would deliver exceptional service to our customers. Your goal will be to successfully resolve every customer's question, concern, or request on the spot - to both their satisfaction and our clientels. Must be able to handle large volume of inbound calls, while providing superb service:
Managing complex order processing and inputting data
Contributing to individual and team goals
One must clearly demonstrate the following qualities:
Superior customer service skills and ability to maintain positive working relationships
Solid organizational and detail orientation skills
Ability to multi-task
Applicants PC skills; experience with Windows-based computer applications a must
Excellent communication skills written, verbal and active listening
� Ability to work in a team environment, as well as independently
Customer Service experience
� Success-oriented
Educational Qualification & Requirements:
� University degree/ College Diploma in a related field
� 22yrs +
� At least 2 year of work experience required in a Sales/Customer Service environment
� Must have a neutral crisp clear accent with excellent command of English and Swahili
� Enjoy a dynamic environment and want to be part of a fun, super-skilled team
� Have a strong work ethic, excellent communication skills and enjoy striving for performance targets
� Enjoy working in a challenging environment
� Must be willing to work shifts (Includes Night)
� Preferably have experience in Customer Service or Contact Centre roles
NOTE: ALL INTERESTED APPLICANTS MUST APPLY ONLY THROUGH OUR WEBSITE (www.kencall.com) BY FILLING AN ONLINE APPLICATION FORM. ONLY QUALIFIED CANDIDATES WILL BE CONTACTED |
