Job Description • Performing customer service and support functions for the entire company. • Coordinating import and export shipments from our principles i.e. between shippers, fellow forwarders & consolidators through clearance to delivery to the respective consignees agent and finally to ultimate consignee. • Timely attendance to incoming emails/inquiries, negotiating the most competitive rates with airlines, shipping lines, and sending quotations to customers • Checking and communicating to clients and ..... (continued)

Description: PRIMARY RESPONSIBILITIES •Answer calls professionally •Respond to customer inquiries •Research required information using available resources •Handle and resolve customer complaints •Provide customers with product and service information •Enter customer information •Process orders, forms and applications •Identify and escalate priority issues •Route calls to appropriate resource •Follow up customer calls where necessary •Complete call logs •Produce call reports Requirements: EDUCATION ..... (continued)

Reporting to the Customer Service Officer, the incumbent will: •Review and recommend improvement of the current customer service policies and procedures for effective control and monitoring of the organization credit facilities. •Ensure timely and accurate billing and delivery of invoices to all customers. •Undertake credit rating and determine credit limits of potential clients. •Reconcile clients’ accounts and prepares monthly credit management and related accounting reports.  Resolve customers ..... (continued)

Role & Responsibilities: -Reception desk duties - Switch board operation, answering the phone, screening and directing calls. Tidy and maintain the reception area. -Maintain Registers - receiving and sorting incoming mail and deliveries, official documents and staff correspondence. -Customer Service - Offer a friendly reception to all visitors and members of staff entering the Corporate Office. Direct persons to correct destination. -General Administrative / Clerical Support to the Management Team - Job ..... (continued)

Main Responsibilities: -Make and confirm travel reservations and sell tickets to passengers -To optimise all front desk and call center activity with guests lead to potential sales outcomes -Ensure reservation and ticketing policies and procedures are correctly implemented -Answer inbound calls from customers, employees, and management to respond to booking queries and to generate future bookings. Required Qualifications and Experience: -One Yearexperience in an airline or an IATA approved travel agency ..... (continued)

JOB ADVERTISEMENT: SUPPORT ENGINEER CLIENT PROFILE: Our Client, Cellulant, is a technology-driven aggregator of value added services and content on GSM networks. Cellulant runs services based on USSD, SMS, Voice (IVR), MMS, GPRS and J2ME technologies. With operations in Kenya, Tanzania, Uganda, Nigeria, Ghana, Botswana and Zambia, Cellulant is one of the most innovative and fastest growing regional players in the Mobile VAS industry. Cellulant was Judged Top (Number 1) Mid-sized Business in 2008 ..... (continued)

 Interacting with customers to provide information in response to inquiries about products or services  Keeping records of transactions and update and maintaining databases of information.  Updating Customer Relationship Management database of the organization with new information  Ensures that client issues (inquiries & complaints) are dealt with in an efficient manner, informing the relevant personnel of any problems that may arise.  Filing of customer ..... (continued)

A Leading IT Networking Distributor based in Nairobi is looking for a Sales Person IT Degree with 2 years relevant experience. The work involves office sales to IT Networking Re-sellers & Structured Cabling Installers. In depth training will be given to the right candidate. The salary will commensurate with qualification and experience.

Computer Salesperson An upcoming computer shop based in Kitengela is looking for a dynamic computer sales person to drive the sales function. Duties and Responsibilities: Working closely with management, you will be responsible for: -Attending to customer enquiries -Identifying the relevant items based on customer's needs -Design and dissemination of advertising material e.g. leaflets, posters -Follow-up on past enquiries made by customers to ensure business opportunities are pursued to completion ..... (continued)

1. To create a Portuguese, Italian and Arabic database system for the company. Translating products lists, quotation and invoices from English to Portuguese, Italian and Arabic respectively. 2. To draft documents, prepare proposals and co-ordinate with all Skanska clients in agreement. 3. To liaise with international clients, teams and suppliers. 4. To prepare quotations, proforma’s as well as Invoices. Analyze customer requirements and negotiate with contractors. Review contracts and translate them ..... (continued)

KenCall Call Center is looking for individuals who are qualified for the position of Outbound Call Center Agents.We are looking for people who trust their sales skills. We expect you to be highly motivated with a positive attitude, great enthusiasm and have passion for success. Successful applicants for Outbound Call Center Agent position will have a great career in KenCall. Qualification: • Minimum two year college level requirement • Preferably with experience in outbound sales/telemarketing/customer ..... (continued)

Orion IT Management (A) Ltd is a business process outsourcing company that is set to provide voice-based market research services to clients in Europe and North America. We are looking for staff to join our company who are proficient in English, are high-motivated and have a passion for customer service. Qualifications Bachelor’s degree Have clear diction and neutral accent Working knowledge of French, spoken and written, is required Experience At least 1 year of working experience Computer literate ..... (continued)

Orion IT Management (A) Ltd is a business process outsourcing company that is set to provide voice-based market research services to clients in Europe and North America. We are looking for staff to join our company who are proficient in English, are high-motivated and have a passion for customer service. Qualifications Bachelor’s degree Have clear diction and neutral accent Experience At least 1 year of working experience Computer literate Excellent communication skills Flexibility and available to ..... (continued)

Our firm requires a cyber attendant.She must have a Diploma / Certificate in IT or related field. She must be sociable,well spoken,presentable. She must have experience in Working in a Cyber Cafe. She must be able to do the cash management, Maintaining a Clean Environment, Always on time, and HardWorking. Good progress will lead to a Permanent Position. Required Immediately.

Duties and Responsibilities: Communicating with the existing customers to increase or maintain sales levels Initiate new calls to generate interest with prospective customers Developing and maintaining new database contacts and details of potential customers Updating Customer Relationship Management database of the organization with new information Make quotes for new and existing customers Ensuring the correct maintenance of follow-up procedures to the potential clients ..... (continued)

Our client is a Property Management and Consultancy firm that offers comprehensive and professional property management solutions to both corporate and individual clients in EAST AFRICA. Currently, our client seeking a qualified and aggressive individuals to join their team as an ESTATE AGENT. This position is a permanent position to be based in KAMPALA, UGANDA. RESPONSIBILITIES •Present purchase offers to sellers for consideration. •Interview clients to determine what kinds of properties they are ..... (continued)

Our client is a Property Management and Consultancy firm that offers comprehensive and professional property management solutions to both corporate and individual clients in EAST AFRICA. Currently, our client seeking a qualified and aggressive individuals to join their team as a ESTATE AGENTS. This position is a permanent position to be based in JUBA, SOUTH SUDAN. RESPONSIBILITIES •Present purchase offers to sellers for consideration. •Interview clients to determine what kinds of properties they are ..... (continued)

Our client is a Property Management and Consultancy firm that offers comprehensive and professional property management solutions to both corporate and individual clients in EAST AFRICA. Currently, our client is seeking a qualified and aggressive individual to join their team as a BUSINESS PROPERTY AGENT. This position is a Permanent Entry-Level position to be based in KIGALI, RWANDA. RESPONSIBILITIES •Present purchase offers to sellers for consideration. •Interview clients to determine what kinds of ..... (continued)

Sales experience in retail outlets such as chemists supermarkets hardwares etc

Our client in Nairobi has a position for a Front Desk Executive. Requirements: National Diploma or its equivalent in Hospitality Management. Strong communication and telephone skills. Fluent in english. Full understanding of Hotel property Management. A minimum of 2 years experience in a 5 star hotel.